Computer Consultant Vacancy

Company Name : IBM
Job Description : Problem Manager/ Change Manager/ Incident Manager
Min 5 + years of relevant years
Problem Manager:-
Total exp should be of minimum 5 years
Exposure to one or more of the infrastructure technologies such as Unix,
DBA and Windows Servers
Exposure to ITIL processes. ITIL foundation certification is not mandatory,
but will be an added advantage

Change Manager:-

Total exp should be of minimum 5 years
Exposure to one or more of the infrastructure technologies such as Unix,
DBA and Windows Servers
Exposure to ITIL processes. ITIL foundation certification is not
mandatory, but will be an added advantage

Incident Manager:-
Own the Incident Management process within IBM
Ensure that the provision of the service is restored as quickly, ensuring
the best possible level of service quality and availability and compliance
with service levels.
Deliver benefits to the Customer including:
Services are restored as quickly as possible, in a controlled and managed
fashion, following an Incident the impact of an Incident on the Customer
business operations is minimized
Incidents are managed proactively in the interest of the Customer Reduced
disruption for IT support staff and End Users
End-to-End management of high severity incidents reported from the point of
initiation to the point of resolution.
Participate in the escalation process and involve the appropriate service
manager as required.
Escalate high severity incidents to the Customer Incident Managers and
provide initial analysis or resolution reports to the customer and higher
management.

Location : Chennai and Bangalore
Bangalore- ONLY FOR INCIDENT MANAGERS

Chennai- Problem, Change and Incident managers
Required Experience : 5 years to 7 years.
Remuneration : Salary would be to the Max- 11 Lacs PA(Still it is negotiable)

Please call or reply immediately with the updated resume for interview.
Ramya Sekar-044-32419962
Thanks & Regards
Perumal A P
Team Leader-Direct Hiring
Adecco India
Lanco House, 1st Floor,
No. 25, G.N.Chetty Road,
T-Nagar, Chennai - 600 017.
Tel: +91-44-32419962
Email: perumal.ap@adecco.co.in